What is your Drop-In Policy?
We welcome all visitors! We require three months previous strength and conditioning experience to drop into one of our classes (please contact us if you wish to drop in for our Weightlifting Class). The fee to drop in is $30/visit, which includes a free t-shirt. For those who are visiting for an extended period of time, we offer a one week unlimited pass ($79), which also includes a free t-shirt. We do not require advance registration for drop-ins. Please contact us for more information.
Is it ok if I'm out of shape and/or have never worked out before?
Absolutely. We see all clients with varying needs and abilities. Whether you're just beginning your journey toward health and fitness, training for a specific sport or goal, or just wanting to stay healthy, we can help. We have developed a beginners program called Level 1, which gradually introduces the movements and teaches proper form and intensities to prepare you for our main classes. Along with Level 1 you will have access to other programming options (Strength, Assault) written with the beginner in mind.
What kinds of clientele do you currently work with?
We have been lucky enough to work with a diverse group of individuals. We have clients/members that vary in size, shape, age, strength, ethnicity, etc., as well, our members come from a wide variety of backgrounds, including corporate executives, teachers, medical professionals, firemen, policemen, military, moms, dads, children, all walks of life.
What if I can’t do the Workout of the Day?
One of the core principles of our training philosophy is that we can scale each workout to your ability level. The workouts listed on our daily blog are merely a template. If there are movements you cannot yet perform or are avoiding due to previous injury, your coach will help you find a proper substitution that will allow you to participate and still increase your fitness. Our experienced coaching staff is prepared to help members of all abilities and levels get the most out of the daily programs.
I'm really fit. Can I just join the group classes?
Have you been regularly squatting, deadlifting and pressing? How about snatching, cleaning and kettlebells? Climbing ropes, pull-ups and gymnastics? We have established movement standards that you must meet in order to gain entry to our ongoing group classes. Most new members will start with our Level 1 program; however, if you feel you can forego our beginners classes and get started in our main classes, please contact us.
I have strength and conditioning experience from having trained at another facility. Do I still have to do Level 1?
If you have previous strength and conditioning experience -- for at least three months -- you can become a member of Windy City without taking our Level 1 program. If you have less than three months experience we high recommend that you attend at least nine (9) of our Level 1 classes before moving into our main classes. Please contact us if you are unsure where you should start.
What is your cancellation policy?
Personal Training (1-on-1; 2-on-1; 3-on-1): You may reschedule canceled appointments if you provide at least 24 hours notice. All "no shows" will be lost sessions.
What are your hours?
See our Schedule for class times.
What does "Open Gym" mean?
During Open Gym you are welcome to use the facility to make-up a workout you have missed earlier in the week, practice a specific skill you have trouble with or work on mobility. There are no group lead classes during Open Gym, so you are welcome to start and finish your workout at any time within our normal business hours. There will be a coach on the floor who is available to answer questions and help you get started.
How much are your memberships?
Our prices depend on your membership type. For more information, visit Getting Started.
Why are your membership fees so much higher than a regular gym membership?
What you are paying for at Windy City is expert programming and high quality coaches. Our programs are designed to be as effective as possible while keeping your safety in mind. Every time you come to the gym you will be under the supervision of a certified coach. Most of our coaching staff carry numerous certifications. Continuing education and personal development are at the core of our beliefs. Read more about our coaches. Think of a membership at Windy City as an affordable alternative to personal training.
How do I update my credit card online in Zen Planner?
From a computer, log into your Zen Planner account and click 'Bills and Payments' > 'Pay Bills' > 'Add Account'. This is where you will enter your credit card account info. In the field labeled "Account Label" we ask that you label this card. If you want to use this card for your monthly dues, write "Monthly Dues", if you want to use it for purchase only then "purchase only" and "primary account" if you want to use it for everything. Management will be alerted any time your account is updated and will make all adjustments necessary on our end. If you are unable to get into your account follow the "Forgot Your Password" instructions on the login link provided above. If you need further assistance, please contact us.